Shipping & Returns
Proof of Age Required
To ensure that the person ordering online is of legal age (19 years old) we use shipping services Proof of Age (19+) signature and identity service on every parcel.
This identity service is required and is an additional $3 charge. Due to COVID-19, Many shipping services have ceased Age-Verification at your home door, and may require you to go to your nearest post office or licensed outlet to show your ID in person.
A signature of the person named on the shipping address will be obtained by the shipping carrier upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show your Proof of Age to sign for and receive the package.
ANY AND ALL fees and purchase costs associated with packages that are Returned to Sender because Proof of Age was not produced, will NOT receive a refund.
Again, if you are underage (less than 19), DO NOT PLACE AN ORDER on brvape.ca, as you will LOSE your complete payment and NOT receive a refund.
How much does shipping cost?
For orders of $100 or greater (before tax), Shipping is FREE!
For all other orders, shipping starts at a Flat Rate of just $15 depending on your location and proximity to Windsor, Ontario, Canada! (+ $3 *Proof of Age* service)
Parcels are shipped via many carriers including but not limited to Canada Post Expedited, UPS Standard, FedEx Ground & Purolator Ground from southern Ontario and are typically received within 2 to 8 business days (when items are in stock) depending on your location. Shipped items come with a tracking number that will be emailed to you once the courier has scanned your parcel.
How long does it take to process my order?
All orders require a minimum of 1-2 business days for processing time prior to shipping. Processing your order involves 3 steps:
- Payment Verification. Waiting for your payment to fully clear can sometimes take up to 24 hours.
- Pulling your items.
- Packing your items.
This entire process will often take 1 to 2 business days, and possibly longer if there are extenuating circumstances.
- brvape.ca does not process orders during the weekend.
- No deliveries will be made on weekends or holidays (Canadian or US).
So, for example, if you ordered on a Friday, the next official business day is Monday, so your order will still appear to be in “processing” mode over the weekend until is it scanned and ready for shipment on Tuesday.
Please note that order processing times can also be affected by other factors outside of our control, including supply chain delays.
When will I get my tracking email?
After the 3 “processing” steps have been completed (1 to 2 business days), we scan your package for shipment, the final step. Upon the shipping carrier taking possession of your package, you will usually receive your tracking and/or shipping confirmation email within a few hours.
If an item is not in current stock but has been mistakenly reported as such, brvape.ca will inform you by email with an updated, expected shipping time-frame and may provide you with an optional replacement product of equal value if the previously ordered item is not scheduled to return to inventory within a reasonable period of time due to a recall or sudden discontinuation.
Backorders
We do not accept orders for items not in stock.
What is your Return Policy?
There are no exchanges or refunds.
Due to our supplier agreement, we cannot accept returns on any products simply due to the sensitive and volatile nature of their performance, including but not limited to: tanks, clearomizers, coils, atomizers, juices or any products not performing due to leaking, taste or incompatibility issues. Please conduct due diligence research regarding compatibility before placing an order. The majority of problems are usually the result of user error. Please read the manuals that come with your products. Many devices come with a manufacturer warranty please review the device's package contents for a warranty card and always register your device upon receiving it.
We are not responsible for any loss, liability, damage (direct or indirect), personal injury, or expense of any nature that may occur to you or third party recipients due to the use of our items. Furthermore we are not liable for any of the previously mentioned scenarios that may occur due to our omission, delay, accidental, or inaccuracies of information stated on this website. We encourage every customer to research an item before purchasing it.
Cancellations
If you attempt to cancel an order before a shipping label has been printed, it will be subject to a minimum 5% credit card transaction fee and a $10 restocking fee. In some cases, such as confirmed underage purchases or refusing to prove your age with requested photo ID, you will not be eligible for a refund. Please see our General Terms & Conditions for more information.
NOTE: You cannot cancel your order once it has been submitted unless you first provide 2 pieces of government-issued photo ID by email or otherwise. brvape.ca must confirm that you are cancelling simply because of a change of heart, and not because you are an under-aged person, who illegally made a purchase and fraudulently entered into a sales contract under false pretences after verifying their age as “Over 19” upon entering the site.
For more information about what you agree to when submitting an order, please carefully read our General Terms & Conditions.